Testimonials

What do l say… Fiona and Karen from Natural Grace Warrnambool once again l tell you girls, your AMAZING. The unbelievably care, love & respect you gave our dear Aunty Shirl when she passed, from when she first became your ‘guest’, those beautiful gowns you wrapped her in & the pampering you gave her was an experience we were not expecting & will not forget. The support you gave to our family always there day or night & everything was in our time when we were ready. It was so comforting to know she was in such wonderful loving care. THANK YOU.

The experience I and my extended family had with Karen and Fiona from Natural Grace Warrnambool was outstanding and a serious contrast to my previous experiences with other, local undertakers. The depth of respect, care and professionalism was truly beyond all expectations. They gave my Uncles last weeks and final moments a dignified peace for which I will always be grateful.

The most gentle and personable experience – so many offerings that our family had not even considered. The kindness and care and attention to detail from Libby and her team was above and beyond. Natural Grace offered us a genuine funeral with everything we needed and nothing that we didn’t.

Dear Libby and Jacqui,

I wish to offer a sincere thank you from myself and our family for your kindness, care and support throughout the preparations and funeral for our dear husband and father. Your ready willingness to accommodate all of our wishes, your calm guidance, especially to our grandchildren in their participation, and your warmth were very much appreciated.

You exceeded our expectations in every way.

Please also convey our thanks to Kiara, Keran and Kim for their assistance to us.

I would now like to say what a wonderful job you and your team did with my beautiful wife's funeral.

Your thoughtfulness and attention to detail helped make this terrible time for us so much better.

I cannot say in words what your sensitiveness, advice and professionalism meant to the children and myself.

Thank you again.

Dear Libby and Kiara,

Thank you very much for the beautiful funeral and celebration of life for my father Francis Donovan.

You were so kind, encouraging and patient and you truly made this very sad day one to remember with love and peacefulness.

My four sisters and mother were so very grateful for your calmness and compassion.

Dad would have been so proud!

We were fortunate enough to have Robyn and Libby from Natural Grace help us organise a gathering after my wife passed away. We could not recommend their services more. They knew exactly when to step in to resolve problems and how to guide us gently through the process. And just as importantly, they knew when to step back to provide us space to grieve privately as a family. Because we were able to follow our own script, our farewell to my wife was incredibly healing for all of us.

Sharon and the team at Natural Grace were amazing. They genuinely cared for our loved one and went above and beyond to support, guide, and facilitate not just the funeral but also myself and my family through the whole situation.

I would highly recommended Natural Grace if you're looking for people who don't just do a good job, but who also deeply care.

I truly recommend Natural Grace.
Libby, Barb and Jacqui all provided exceptional, wholistic and compassionate care to me and my mother at the most challenging time of our lives when we lost my beloved father Leon. They truly made us feel like we were part of their family and were exceptionally understanding, gentle and provided an excellent service which brought us comfort in our time of sorrow and grieving and made things more bearable. I would highly recommend the services of Natural Grace Holisitic Funeral Directors and would most definitely be using their kind services again when needed. I commend them on their excellent person and family centred compassionate care.

'I need your help' were the first words out of my mouth when Libby picked up the phone. I was feeling out of my own mind/body and was very teary, but I also knew I needed to progress 'things' with the help of an expert. As I've told her (and anyone who'll listen), I felt scooped up and cradled by her - and her team - through this miserable/lovely time. With the help and support of Natural Grace, I have been able to do all the 'things' necessary, carve out time for myself and my husbands loved ones and create experiences with her I didn't realise were possible when a loved one passes away.

Libby and her team made it possible to smoothly navigate bureaucracy, geographic challenges and rituals of benefit to family and friends. An experienced hand dealing with someone like me who needed to hear information first to get to emotions, but also be able to deliver soothing words for those who lead with their emotions right away.

I was so very lucky to have found Natural Grace during my adored husband's illness, and then to have called them for help when 'that' time came. I wholly recommend Natural Grace to anyone in need of help and supportive services over their difficult time. Know it is likely to help you in more ways than you might think.

Please also convey our thanks to Kiara, Keran and Kim for their assistance to us.

With sincere love and gratitude in my heart.

From the first telephone contact with Natural Grace I knew I had called the right place. Jacqui and the team at Natural Grace are the most compassionate and caring people. They helped our family plan the most beautiful memorial service for mum. They truly made a terrible time bearable with their care, support and guidance. I recommend Natural Grace Highly as they love what they do and it truly shows.

Jacqui showed extraordinary care and kindness throughout the whole process. It was the very opposite of a clinical, impersonal experience - I was truly blown away by her respect, compassion, capability and attention to detail. I had no idea this sort of funeral care existed - the space you have there is so welcoming and nurturing, exactly what is needed at a time of sorrow and grief. Thankyou.

A huge heart-felt thank you to Libby, Jacqui and the whole team at Natural Grace in Woodend for supporting my family through some of the toughest times in life. My beautiful brother Jamie chose Natural Grace for his after-life care knowing how compassionate, supportive and connected with nature Natural Grace is. We had witnessed their exceptional care and gentle compassionate guidance at previous celebrations of life of close friends but experiencing it first hand when Jamie died was such a comfort and truly honoured Jamie as the wonderful man that he was and is. Jacqui and Libby acknowledged our Scottish family traditions and incorporated that into Jamie's care. They allowed us to be a part of every step of the process and walked alongside us lovingly. To know that my big brother's body was in loving hands, being respectfully nurtured by those who also have a spiritual understanding of life and death put all of our minds at ease and allow us to now celebrate Jamie's life. The greatest gift I imagine we can give is love; the greatest honour... to lovingly nurture another being on their journey into or out of this physical world and it takes exceptional and gifted people to do both of these things with such grace. Thank you to Natural Grace for being the exceptional people that you are.

Dear Jacqui and staff at Natural Grace,

We will be forever grateful for your kind and compassionate care of my much loved husband and our extended family. From the comforting SMS that let us know my husband was 'safely tucked up at the Sanctuary' to his respectful and beautifully conducted service and burial - we could not have asked for more sensitive and gentle guidance.

Conducting a funeral during Covid19 restrictions was difficult and Jacqui you helped us to work this in our favour. We were able to organise an intimate service in the appropriately named Sanctuary that was heartfelt and peaceful. Jacqui - you listened to everything we asked for and ensured all the details were handled in such a way that the stress of organisation was lifted from our shoulders.

Thank you Jacqui for your thoughtful and beautiful words as you conducted the service and the way you warmly included our young grandchildren. Every detail throughout the service was perfectly managed and you helped us feel supported and at peace.

Thank you.