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A heartfelt thank you for your care and professionalism during the really difficult time following the loss of our baby boy. You’ve helped us more than you will know – in organising everything we needed with a positive impact to our grieving and reminding us to be gentle as we go.

Thank you for patiently explaining to me the sequence of events and requirements leading up to a cremation. Having never had to go through this process before it helped me enormously. I felt a sense of relief in understanding exactly what was going to happen. You were clear, respectful and concise in your comforting voice. During the immediate grief I absolutely wanted to avoid phone calls and I thank you for suggesting text messages and for taking the time to text me information or questions you required a response for. It really made life easy for me in those raw days and it is an amazingly supportive thing for you to have done